Frequently Asked Questions

What is Dragonfly Tabletop?

Dragonfly Tabletop is a Calgary-based independent online board-game retailer focused on great games, carefully chosen.

We specialize in heavier strategy games, economic games, historical games, specialist publishers, unusual imports, deluxe products, expansions, and games that can be difficult to obtain reliably in Canada.

Are your products new?

Unless a product listing specifically says otherwise, products sold by Dragonfly Tabletop are new retail copies.

What does “Preorder” mean?

A preorder is an order for a product that has not yet arrived at Dragonfly Tabletop.

We only offer a limited number of preorders based on quantities we reasonably expect to receive from our supplier. Expected arrival dates are estimates and can change.

Please see our Preorder Policy for complete details.

When am I charged for a preorder?

You are charged when you place the order.

What happens if my order contains both an in-stock product and a preorder?

Orders containing both in-stock and preorder items normally ship together once all items are available, unless Dragonfly Tabletop agrees otherwise.

If you would like an in-stock product shipped immediately, please place it as a separate order.

Can I cancel a preorder?

You can request cancellation before the order enters fulfillment. Please contact us as soon as possible.

See our Preorder Policy for complete details.

What happens if a preorder is delayed?

Publisher release dates and delivery estimates sometimes change because of manufacturing, freight, customs, or other supply-chain issues.

If we learn of a material change affecting your order, we will communicate the updated information to affected customers.

What happens if Dragonfly receives fewer copies than expected?

We deliberately limit preorder quantities to reduce this risk.

If we nevertheless cannot fulfill your preorder because of a publisher cancellation, allocation reduction, or other supply issue, the affected item will be refunded to your original payment method.

What if my game has a missing or defective component?

For manufacturing defects or missing components, please contact the publisher or manufacturer first when they operate a replacement-parts service. They are generally best equipped to provide the correct component directly.

If the publisher cannot resolve the issue, contact us and we will help.

What if my package is damaged during shipping?

Contact us promptly with your order number and photographs of both the shipping carton and affected product so we can assess the damage.

Where is Dragonfly Tabletop located?

Dragonfly Tabletop is based in Calgary, Alberta, Canada and operates primarily as an online retailer.

How can I contact you?

Email: jeremy@dragonflytabletop.ca

Additional business contact information is available on our Contact page.