Shipping policy

Effective date: October 23, 2026

Where we ship

At launch, Dragonfly Tabletop ships to addresses within Canada.

We may add additional destinations in the future.

Currency

All prices displayed by Dragonfly Tabletop are in Canadian dollars (CAD) unless expressly stated otherwise.

Taxes

Applicable GST/HST and other required taxes are calculated and charged at checkout.

Processing times

In-stock orders are generally prepared for shipment within 1–3 business days after payment is successfully processed.

Processing times are estimates rather than guaranteed shipment dates.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Carrier and transit times

Available shipping services and charges are displayed at checkout.

Carrier transit times are estimates provided by the carrier and may be affected by weather, remote destinations, service interruptions, peak-season volume and other circumstances outside Dragonfly Tabletop's control.

Where tracking is available, tracking information will be provided after shipment.

Shipping charges

Standard flat-rate shipping is available for orders up to 8 kg to the following provinces. All rates are in Canadian dollars, before applicable taxes.

  • Alberta: $12.95
  • British Columbia, Saskatchewan and Manitoba: $14.95
  • Ontario and Quebec: $19.95
  • New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador: $30.00

Canada Post calculated shipping options are also available at checkout and include a $2 handling charge. Orders above 8 kg and shipments to Yukon, Northwest Territories and Nunavut use calculated shipping rates. Available options and the final shipping charge are displayed before you complete checkout.

Any free-shipping threshold or shipping promotion will be stated on the website and may be changed prospectively.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error before your order ships, contact us immediately and we will make reasonable efforts to correct it.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order is resent.

Lost or delayed parcels

If tracking indicates that a shipment is substantially delayed, please contact us.

Dragonfly Tabletop will assist with reasonable carrier inquiries or claims.

A carrier delay does not necessarily mean that the parcel is lost.

Packages marked delivered

If tracking shows your order as delivered but you cannot locate it, please first check:

  • around the delivery location;

  • with household members;

  • parcel lockers or community mailboxes;

  • building reception or concierge services; and

  • nearby locations where the carrier may safely have left the parcel.

If the parcel still cannot be located, contact Dragonfly Tabletop and we will assist with the next reasonable steps, including a carrier inquiry where appropriate.

Refused or unclaimed shipments

If a package is returned to Dragonfly Tabletop because it was refused or was not collected after reasonable carrier delivery attempts, additional shipping charges may apply if the customer requests reshipment.

Any refund will be handled in accordance with applicable law and our Returns Policy.

Preorders

Preorder products are governed by our separate Preorder Policy.

Unless Dragonfly Tabletop specifically offers another option, customers should place preorder products separately from products that are already in stock.

This prevents an in-stock item from being held while Dragonfly waits for a future preorder release.

Delivery estimates and consumer rights

Any estimated delivery date or delivery window shown for an order is based on information reasonably available to Dragonfly Tabletop at that time.

Nothing in this Shipping Policy limits cancellation, refund or other rights available under applicable consumer-protection legislation.